Privacy Policy

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SIGFLOW PRIVACY STATEMENT

This Privacy Statement describes how BERGY, LLC dba SIGFLOW and its affiliates collect information from or about you, either as a customer, visitor to any SIGFLOW website or user, when you order services from us, how we use the information we collect, and the choices customers have concerning the collection and use of such information. The goal of this Statement is to ensure that your SIGFLOW experience is secure so that you may use our products and services with complete confidence.
Please review this Statement carefully.

SIGFLOW (“we”, “us” or “our”) is committed to protecting the privacy of personal information. In an effort to protect your privacy, we:

• use security techniques designated to prevent unauthorized access of information about you.
• will honor your requests to remove your name from e-mail solicitation lists.
• do not collect personally identifiable information about you unless you provide it to us.
• do not sell the names and addresses of our customers, or visitors to our sites, to others without providing information of that disclosure when the personally identifiable information is collected.
• do not provide customer information to other companies with which we do business without an understanding that they will respect your privacy.

A. Personal Information Collected

SIGFLOW limits the information collected about you to what is needed for conducting business, including the offering of products and services that might be of interest to you. You may choose to provide “personally identifiable information” (PII) to SIGFLOW in a number of ways either in person, telephonically or via our websites. Examples of how you may share PII with us include: ordering a service or equipment from us, sending us e-mail, responding to SIGFLOW inquiries, or registering to utilize our client portal. We may also obtain PII from third parties (for example, credit agencies) with your permission.

Examples of PII are:

• Name (including company name for business customers)
• Unlisted or restricted mailing address
• Unlisted or restricted telephone number
• E-mail address
• Credit card number or financial/bank account number or information, including routing numbers
• Passwords or personal identification codes (PINs)
• Date of birth
• Social Security number
• Driver’s license number or government issued identification number
• Company contact information for business customers
• Information obtained by SIGFLOW through customer referral programs
• 
  

The following information is NOT PII:

• Mailing address, unless unlisted or restricted at your request
• Telephone number, unless unlisted or restricted at your request
• IP Address allowing you to use our internet service
• PII included in aggregate data compiled by SIGFLOW

SIGFLOW may compile or aggregate PII from numerous customers or Web visitors or mobile app users to collect data about groups of customers or potential customers or categories of service. SIGFLOW does not consider this “aggregate” information as PII because the aggregate information does not contain the PII of any individual customer, Web visitor, or mobile app user.

B. Use of Personally Identifiable Information

SIGFLOW uses PII to provide products and services to meet customers' needs, including new products or services. SIGFLOW may share PII with any SIGFLOW-affiliated company, and these companies are subject to the terms of this Statement. SIGFLOW retains PII only as long as is necessary for SIGFLOW to comply with business, tax and legal requirements. This retention period could be the entire time you are our customer depending on the type of PII.

SIGFLOW does NOT:

1. Sell any customer data, whether it be defined as PII or otherwise, to third parties.
2. Collect PII from you unless you provide it to us in person, telephonically or electronically by visiting our websites or using our mobile apps, including information you provide in order to use our services.
3. Sell the names and addresses of SIGFLOW Web visitors or mobile app users to unaffiliated suppliers, without your prior approval.
4. Allow third parties to change your service provider or otherwise access your account information, at your request, without complying with our security policies, including our Customer Account Protection Plan that protects your account from changes not authorized by you.
5. Information about our customers and users, including PII, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership in which customer and user records would be transferred to another entity as a result of such a proceeding.

C. SMS/Text Messaging

If you create an account and provide your cellular telephone number, SIGFLOW may send you administrative text messages. If you opt in to receive promotional/marketing text messages, SIGFLOW may also send you promotional/marketing text messages. If you wish to opt out of any type of text messaging sent to you by SIGFLOW, you may do so by following the "opt-out" instructions in the text message, or by editing your account settings. 

D. Customer Proprietary Network Information (CPNI)

CPNI is information that relates to the quantity, technical configuration, type, destination, location and amount of use of the telecommunications services purchased by you from SIGFLOW. CPNI is available to SIGFLOW solely through its relationship with you and information contained in your bill for telecommunication services. CPNI does not include information that is typically classified as PII, such as your name or e-mail address and does not include compiled or aggregated PII. U.S. federal law requires SIGFLOW to protect the confidentiality of CPNI. Unless you opt-out from the use of CPNI, SIGFLOW may use CPNI to market service offerings to you to which you do not already subscribe. To opt-out, just contact us. SIGFLOW may, without prior approval from you, use CPNI to provide or market service offerings to you, if the service offerings are within the same categories of service to which you already subscribe, regardless of your CPNI selection.

If you order SIGFLOW services from a SIGFLOW dealer, SIGFLOW’s dealers are prohibited from accessing or using your CPNI unless you sign a consent form authorizing SIGFLOW to release your CPNI to the dealers. Dealers are required by SIGFLOW to take all necessary measures to protect the confidentiality of your CPNI. As part of the dealers’ agreements with SIGFLOW, dealers agree that, upon termination of your SIGFLOW services, the dealers will promptly return all of your CPNI to SIGFLOW and will not retain any CPNI in any form.

E. Value-Added Services

Because we appreciate the trust you have placed in us, we continually look for ways to enhance your customer experience. From time to time, we may notify you about a SIGFLOW product or service using the information you have provided to us either in person, telephonically or electronically by visiting our websites or using our mobile apps, including information you provide to use our services. We strive to limit our offers to those we think you would benefit from and appreciate receiving. We want every contact you have with us to be a positive experience. If you prefer not to receive these SIGFLOW value-added services, offers and opportunities, just contact us.

SIGFLOW complies with all applicable laws and regulations regarding “Do Not Call” Lists. Generally, SIGFLOW is allowed to contact its customers, even if the customers are registered with federal or state Do Not Call Lists, because of our relationship with you. SIGFLOW will, of course, honor any request to remove your name from our telephone, mail or e-mail solicitation lists and will delete your information from existing files within a reasonable time period. Just contact us.

F. Information Disclosed to Third Parties

SIGFLOW does not sell PII of its customers. In limited circumstances, SIGFLOW may provide PII to third parties:

• To assist us in developing, promoting, establishing, maintaining, and/or providing SIGFLOW-related products and services to you, including joint marketing efforts or promotions, but PII may not be used by the third parties for any other purpose;
• To assist us in establishing accounts, billing, collecting payment (i.e. credit bureaus and collection agencies), enforcing the Terms and Conditions or the Acceptable Use Policy of our SIGFLOW services where permitted by law, and protecting or enforcing our rights or property, or the services of our other customers, from fraudulent, abusive, or unlawful use by you of our services;
• To comply, when required by law, with court or administrative orders, civil or criminal subpoenas, warrants from law enforcement agencies, federal or state regulatory requirements, mandatory governmental audits, E911 reporting requirements, grand jury investigations, civil or criminal governmental investigations, or reporting required by the National Center for Missing and Exploited Children, designated by federal law as a reporting mechanism for child pornography; and
• To appropriate law enforcement, 911 centers, or emergency services when SIGFLOW, in good faith, believes the disclosure is necessary to protect a person, SIGFLOW property, or the public from an immediate threat of serious harm.

G. Data Collection Technologies
In addition to PII identified in Section A of this Statement, we, or our third-party partners, may collect non-personal information automatically when you visit SIGFLOW websites, other third-party sites, open SIGFLOW emails, or navigate our client portal. We or our partners may use this information to evaluate and improve the websites and may share the information with third parties on an aggregated basis to enhance our products and services offered. This on-line information is typically collected via cookies or web beacons, and/or other data collection technologies. Like virtually all other websites that you visit, we use cookies to deliver Web content specific to your interests and to control access to your personal shopping cart after your initial entry. The cookie permits the server to recall information from your previous shopping trip, should you decide to think about your purchase. A cookie is not used to access or otherwise compromise the data on your hard drive. With most browsers, you can choose to change your browser settings to disable cookies. Please be aware that cookies may be required to complete certain functions on SIGFLOW websites and other websites you may link to from SIGFLOW websites, including making purchases or payments on your SIGFLOW account.

H. Security Measures
SIGFLOW wants you to use our services with confidence, and therefore we use a number of security techniques designed to protect your information from unauthorized access, including firewalls and access control procedures. SIGFLOW has physical, electronic, contractual, and managerial security measures in place to protect against the loss, misuse and alteration of information under our control. For example, when you place an order on a SIGFLOW Website, the information you submit is encrypted using the Secure Sockets Layer (SSL) protocol.

SIGFLOW employees are bound non-disclosure agreements that prevent them from disclosing any PII or CPNI. Further, SIGFLOW’s Working with Integrity Guidelines state that SIGFLOW employees must abide by all state and federal laws and regulations in the performance of their job duties. Our policies also limit access to PII to only those employees, contractors, agents, or representatives that require the information to perform their jobs or assist SIGFLOW with providing products and services to you.

I. Links

SIGFLOW is not responsible for the content or privacy policies of other non-SIGFLOW websites or non-SIGFLOW mobile apps. You should keep this in mind when accessing websites through links on SIGFLOW websites or mobile apps, or through third party advertisements appearing on SIGFLOW websites or mobile apps. Further, SIGFLOW may advertise on other websites or mobile apps. The advertising companies placing our ads may use cookies or web beacons to track the effectiveness of our ads. The use of such technology is subject to the privacy policies of the advertising companies, and not this Statement.

J. Statement Updates

We may update this Privacy Statement at any time in connection with our constant efforts to improve our products and services. We strongly encourage you to periodically review this Statement. We reserve the right to expand our capabilities for information collection and use and change this Statement in this regard. If any change constitutes a material change to this Statement, we will post a notice on our websites in a prominent position. If SIGFLOW decides to use PII in a manner that is materially different from what is contained herein, we will post the change on this page for 30 days before making the change.

K. Security Breaches

While our goal is to prevent any unauthorized disclosure of PII, SIGFLOW cannot guarantee that a disclosure will not occur. We will make reasonable efforts to contact you if we determine that a security breach has occurred and that there is a reasonable risk of identity theft or as otherwise required by law.

L. Contact Us

If you have questions, concerns, or complaints about this Statement or SIGFLOW’s privacy practices, please contact a SIGFLOW customer care representative; email us at connect@sigflow.com or write to us at BERGY, LLC, ATTN: Legal Department, 3000 Custer Road, Suite 270, #482, Plano, Texas 75075. We will respond to your inquiries in a timely manner.

M. Definitions

Cookies are small, encrypted data strings our server writes to your hard drive that contains your unique SIGFLOW User ID. For more information on managing cookies and opting out of interest-based advertising, email us at connect@sigflow.com for more information from the Digital Advertising Alliance. 

Web beacons are small graphic images imbedded in a webpage or email.

N. Internet Information

SIGFLOW’s network management practices are designed to provide the best possible online experience to its customers. To that end, SIGFLOW monitors traffic flows between points within its network and between its network and locations on the Internet for purposes of reasonable network management. SIGFLOW uses this information to manage its network, provide security for its customers, plan for future needs, and ensure its network runs efficiently. Monitored information includes the amount of data sent to and from your connection, the source and destination of the data, and the type of information sent and received. In limited circumstances, SIGFLOW may also look into the contents of the information to determine whether it is malicious in nature (such as a virus, spam, worm, etc.) or when required by law to comply with judicial orders or regulations.

O. US-EU Privacy Principles

For individually identifiable information received by SIGFLOW in the United States from Users in the European Union, SIGFLOW adheres to the following principles:

• Notice: SIGFLOW will inform Users about the purposes for which it collects and uses PII, the types of non-agent third parties to which SIGFLOW discloses PII, and the choices and means, if any, SIGFLOW offers for limiting use and disclosure of PII.
• Choice: SIGFLOW will offer Users the opportunity to choose (opt-out) whether their PII is (a) to be disclosed to a third party who is not an agent, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized. For sensitive PII, SIGFLOW will give Users the opportunity to affirmatively and explicitly (opt-in) consent to such disclosure or use.
• Access: Upon request, SIGFLOW will provide Users with the PII that it holds about them and will take reasonable steps to provide individuals with a means to correct, amend or delete PII that is inaccurate or incomplete.
• Dispute Resolution: For complaints that cannot be resolved between SIGFLOW and the User, such disputes will be governed by the current provisions of SIGFLOW’s Terms and Conditions, or the terms of your written agreement with SIGFLOW, if applicable.