SIGFLOW SERVICE LEVEL AGREEMENT

UPDATED: 01JAN24

We are BERGY LLC, dba Sigflow (“Sigflow”, “our”, “us” or “we”).

Your access to, and use of, all products and services sold or otherwise provided to you as a part of its Internet of Things solutions (collectively, the “Products” and the “Services,” respectively) and the Sites (as defined below) is subject to the terms and conditions set forth in these Sigflow Terms of Service (these “Terms”)

PLEASE NOTE THAT THE SECTION OF THESE TERMS LABELED “CLASS-ACTION WAIVER AND AGREEMENT TO ARBITRATION” BELOW CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT AFFECTS YOUR RIGHTS IN ANY DISPUTE WITH US, INCLUDING, WITHOUT LIMITATION, DISPUTES ARISING OUT OF YOUR USE OF THE SERVICES AND/OR YOUR PURCHASE AND/OR USE OF ANY SERVICE OR PRODUCT.

BY ACCESSING AND USING THE SERVICES AND/OR THE SITES, YOU ARE AGREEING TO ALL OF THESE TERMS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICES OR ANY OF THE SITES.

Sigflow reserves the right, in its sole discretion, to modify, amend or supplement any term or condition of these Terms at any time, with or without notice, by posting such modifications, amendments and/or supplements here. If you continue to use the Services after any such modifications, amendments or supplements are made, you are then accepting and agreeing to be bound by them.

1. Scope of Services: Sigflow provides access to the Services through both: (i) websites, including, without limitation, those located at Sigflow.com and Sigflow.com/Sensors and related domains (each, a “Site,” and all, collectively, the “Sites”); and (ii) software that may be downloaded to a mobile device (each, a “Mobile App” and collectively the “Mobile Apps”). Certain additional paid services or features that Sigflow may offer (such as additional cloud data storage and other premium      subscription Services) may have additional or different terms. Sigflow offers only the ability to access and/or use the Services, the Sites and Mobile Apps, and never sells or otherwise transfers ownership to any of them.
2. Subscriber Representation; Registration and User Accounts: You represent and warrant that: (i) if you are an individual, you are at least 18 years of age and      otherwise legally competent in all respects to enter into and be bound by these Terms; or (ii) if you are an entity, (A) you are a legal entity in good standing, (B) you possess all legal authority and power to enter into and be bound by these Terms, (C) the natural person who authorized Service and accepted these terms had full corporate authority to do so, and you hereby bind your entity and all natural persons employed or engaged by your entity that may use the Services, the Sites and/or the Mobile Apps.
3. As a part of the registration process used by Sigflow for you to create an account to access and use the Services, you must submit certain information as prompted, such as your name, email address, phone number, zip code/post code, and address. You may be prompted to provide additional optional information during setup which is not required to register for an account but may be necessary to provide you with full Services, to provide you with a trial of premium or other subscription-only services, or that might be helpful to Sigflow in providing you with a more customized experience. This information could include, for example, payment information.
4. As part of the registration process, you will create a password that will allow you to log in to the Services. You are responsible for maintaining the confidentiality of your password and for all activities that occur on your account. You agree not to share your password, let others access or use your password, or do anything else that might jeopardize the security of your password. All the information that you provide when registering for an account and otherwise through the Sites and/or the Mobile Apps must be accurate, complete, and up to date. You may change, correct, or remove any information from your account by either logging into your account directly and making the desired changes or contacting Sigflow’s support team.
5. Authority to Submit Data from Devices to the Services; License to Such Data:      The Services collect, analyze and store data submitted from your IoT-enabled devices, including, without limitation, mobile devices (collectively, “Devices”) that are set up by you and connected to the Services in order to submit such data to the Services. You represent and warrant that you have full legal authority to submit data and information from any Devices that you connect to the Services. By using the Services and submitting such data from any Device, you hereby grant Sigflow a worldwide,      perpetual, royalty-free license to use, reproduce, distribute copies of, create derivative works of, and publicly display the information in connection with your use of the Services. Sigflow is not responsible or otherwise liable for data submitted to the Services from Devices except as expressly set forth in these Terms.
6. Sigflow does not verify the accuracy or ownership of the data or information submitted from Devices to the Services. You alone are responsible for determining: (i) the identity of those to whom you grant access to Devices, and (ii) the type, character, amount, and nature of the data submitted from Devices to the Services.

Payment: To the extent to which we sell Products and/or the Services to you for any fee or charge that we collect, you will be required to select a form of payment and provide us information regarding your credit card or other form of payment authorized by us. You represent and warrant that such information is true and correct and that you are authorized to use the selected form of payment. When you make a payment, you authorize us (and our designated payment processor(s)) to charge the full amount to the payment source you designate for the transaction. You acknowledge and agree that you are liable for any and all applicable sales and use taxes for any purchase you make based on the mailing address that you provide, and you authorize Sigflow to charge your payment method for any such applicable taxes.  You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You will pay us, in U.S. dollars, all fees and charges incurred in accordance with the authorized form of payment and these Terms. If you agreed to purchase a Tracking Device and subscribe to the Monitoring Service, you will pay not only all fees and charges incurred in accordance with the authorized form of payment and these Terms, but also all police, fire department, ambulance or paramedic charges or fees and all false alarm fines or penalties and response fees (whether charged to you or to us) by any third party. If you dispute any fees or charges, you must let us know within sixty (60) days after the date that we invoice or otherwise charge you, and give us the opportunity to remediate any problem that you believe entitles you to dispute those fees or charges. You hereby grant to us the right to fix any payment processing errors that we may discover, and the right to correct any such processing errors by debiting or crediting the payment method used for the transaction found to be in error.

We may charge your credit or debit card or account for your first fee for a subscription Service on the date upon which we process your order for that subscription Service, and on or about each monthly or annual anniversary thereafter. We may also obtain preapproval for an amount up to the amount of the transaction.  Once your payment method is charged the first fee for a subscription Service, we will send a confirmation email to the email address that you have provided. If you have any dispute with either any such charge or your request that it recur, you must notify us in accordance with Section 5.

You acknowledge and agree that the amounts billed each billing period for subscription Services may vary for reasons that may include differing amounts due to promotional offers or changing subscription Services or prices. You authorize Sigflow to charge your payment method for such varying amounts, or provide you a credit, on your next billing cycle.

YOU ACKNOWLEDGE AND AGREE THAT: (I) SIGFLOW RESERVES THE RIGHT TO AUTOMATICALLY RENEW EACH SUBSCRIPTION SERVICE THAT YOU PURCHASE, ON OR ABOUT EACH MONTHLY OR ANNUAL ANNIVERSARY OF THE DATE UPON WHICH SIGFLOW FIRST CHARGES YOU FOR THE SUBSCRIPTION SERVICE; AND (II) SIGFLOW WILL HAVE THE RIGHT TO CHARGE YOU THE APPLICABLE MONTHLY OR ANNUAL SUBSCRIPTION FEE ALONG WITH ANY SALES OR SIMILAR TAXES THAT MAY BE IMPOSED THEREON UNLESS YOU CANCEL PRIOR TO THE RENEWAL DATE.

If Sigflow is unable to successfully charge your payment method for any charges due, Sigflow reserves the right to revoke or restrict access to the Services, delete your stored content and/or terminate your account. If you want to designate a different payment method, or if there is a change in status for your payment method, you may change your payment method by logging into your account and making all payment-related changes to your account profile. You hereby acknowledge and agree that making such changes may: (i) temporarily disrupt services while Sigflow verifies your new payment information; and (ii) may result in a change to your payment billing date.

Orders, Returns, Cancellations and Refunds:

Sigflow will pack and ship each Product that comprise hardware (“Hardware”) in accordance with our standard practices and the rules of our shipping partners. We will charge you for shipping and handling. Scheduled shipment dates are estimates only, and, while Sigflow will use commercially reasonable efforts to meet scheduled shipment dates, in no event will Sigflow be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery.

If you are the original purchaser of Hardware that you purchased from Sigflow (as opposed to from a third party) and you are not satisfied with the Hardware for any reason, you may return it in its original condition to us within forty five (45) calendar days of the original purchase date and receive a full refund, less any shipping and handling, duties and taxes that you paid with your original purchase (i.e., shipping and handling, duties and taxes are not refundable). Without limiting the foregoing: (i) only Hardware that has been purchased directly from Sigflow can be returned to Sigflow; and (ii) Hardware purchased from any third party may be returned, if at all, to such third party in accordance with its returns policy.

If you wish to cancel an order that Sigflow has not yet fulfilled, or if you would like to schedule a return (including to receive a refund of a purchase price), contact us via email at connect@Sigflow.com or telephone at (833) 744-3569 with your order details.

To qualify for a refund or credit (excluding shipping and handling, duties and taxes) you must:

• Contact Sigflow with your order details within forty five (45) calendar days from your      original order date, either in writing (via e-mail to connect@Sigflow.com)      or by telephone at (833) 744-3569, and obtain from Sigflow a Return Merchandise Authorization (RMA);
• Return the Hardware along with all parts/components included with your original      shipment, each in its original packaging, to the shipping address set forth      below using a shipper that provides you with a shipment tracking number (i.e. FedEx, UPS, DHL); and
• Include with your return shipment the valid RMA number provided by Sigflow,      plainly visible on the outside of the returned package.

Sigflow reserves the right to reject and either dispose of or return to you, at your expense, any return that is sent other than in compliance with the foregoing specified instructions. Requests for an RMA received by Sigflow more than forty five (45) calendar days after the original purchase date for purchased Hardware may be evaluated on a case-by-case basis, subject to Sigflow’s management approval and restocking fee.  Products that are software, as well as Hardware that has been customized, modified and/or altered other than by Sigflow are not eligible for return or refund.

Shipping Address for Returns for IoT Sensors

myDevices, Inc.

Attn: Product Returns Dept

3900 W Alameda Ave.

Suite 1200

Burbank CA 91505

Tel: (855) 246-8269

YOU MAY CANCEL YOUR AUTOMATIC RENEWAL FOR SUBSCRIPTION SERVICES AT ANY TIME BY CONTACTING US VIA EMAIL AT: connect@sigflow.com.  Unless otherwise noted, any fees paid by you prior to your cancellation are nonrefundable (except as expressly permitted otherwise by these Terms or as may be required by law), including, without limitation, any fees paid in advance for the billing cycle during which you cancel. Termination past the relevant deadline for cancellation will not relieve you of any obligation to pay any accrued fees or charges to which you committed and failed to timely cancel. Upon cancellation of subscription Services, you will lose access to the benefits thereof to which you had previously had access, and Sigflow will have the right to delete information and data stored as part of your account.

Limited Hardware Warranty:

For one (1) calendar year from your original order date, Sigflow warrants to you (and not to any third party) that Hardware manufactured by or for Sigflow that you received from Sigflow (as opposed to from a third party) will be free from material defects in materials and workmanship conditioned on the following: (i) such Hardware has been used solely normally and in accordance with all technical specifications and/or user manuals that accompany such Hardware; and (ii) such Hardware is associated with an active, fully paid, subscription to Services purchased by you.

For any breach of this limited hardware warranty, you must contact Sigflow within one (1) calendar year from your original order date pursuant to the contact instructions set forth in Section 5.

If you submit a valid limited hardware warranty claim to Sigflow, and you follow the instructions for returning the Hardware set forth in Section 5, we will, at our option, either: (i) repair the Hardware using either new or refurbished parts; (ii) replace the Hardware with a new or refurbished Hardware; or (iii) refund the full purchase price of the Hardware, less any shipping and handling, duties and taxes that you paid with your original purchase (i.e., shipping and handling, duties and taxes are not refundable).

This limited hardware warranty does not apply to: (i) consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship of the Hardware itself; (ii) cosmetic damage, including, without limitation, scratches, dents and broken plastic on ports; (iii) defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of solids or liquids), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, testing, or improper storage; (iv) damage caused by operation outside the permitted or intended uses for the Hardware described by Sigflow; (v) damage caused by use with non-Sigflow products or services; or (vi) any software, even if packaged or sold with Hardware.

Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. Any such rights are not affected by the warranties in this limited hardware warranty.

Terms for Personal Services Emergency Tracking Devices

If you agreed to purchase a personal emergency tracking device (a “Tracking Device”) and subscribe to an accompanying monitoring service (the “Monitoring Service”), you acknowledge and agree that the Monitoring Service is provided by a third-party operating its own call center (the “Call Center”), and that Sigflow will provide monitoring services for the Tracking Device in accordance with these Terms.

You acknowledge and agree that the Tracking Device is intended to be used only for personal emergencies and that the Call Center will have the right to notify appropriate authorities (i.e., police, fire department or other emergency personnel (each, a “Responder”)) if a signal is received from the Tracking Device. The Monitoring Service is designed to track the Tracking Device, and, therefore, if you provide the Tracking Device to another person or become separated from the Tracking Device the Monitoring Service will not be able to track your location.

THE TRACKING DEVICE AND THE MONITORING SERVICE HAVE CERTAIN LIMITATIONS. IN CONSIDERATION FOR THE PROVISION OF THE TRACKING DEVICE AND THE MONITORING SERVICE, YOU ACKNOWLEDGE AND AGREE THAT:

• NEITHER WE NOR THE CALL CENTER REPRESENT OR WARRANT THAT THE TRACKING DEVICE OR THE MONITORING SERVICE WILL PREVENT DEATH, BODILY OR PERSONAL INJURY, OR ANY OTHER INJURY OR DAMAGE TO YOU OR OTHERS WHO USE THE TRACKING DEVICE, AND THAT YOU OR OTHERS WHO USE THE TRACKING DEVICE DO NOT AND HAVE NOT RELIED UPON ANY EXPRESS OR IMPLIED REPRESENTATION BY SIGFLOW OR THE CALL CENTER TO THAT EFFECT.
• NEITHER WE NOR THE CALL CENTER MAKES ANY REPRESENTATION OR WARRANTY AS TO THE PROMPTNESS OF OUR OR THE CALL CENTER’S RESPONSE, AND NEITHER WE NOR THE CALL CENTER HAVE ANY CONTROL OVER THE RESPONSE TIME OR CAPABILITY OF ANY AGENCY OR PERSON WHO MAY BE NOTIFIED AS A RESULT OF THE TRACKING DEVICE BEING USED.
• WE AND/OR THE CALL CENTER MAY BE NEGLIGENT IN PROVIDING THE MONITORING SERVICE, THAT THE CALL CENTER MAY FAIL TO PROPERLY RESPOND TO THE RECEIPT OF AN EMERGENCY SIGNAL FROM THE TRACKING DEVICE, THAT THE TRACKING DEVICE MAY FAIL TO FUNCTION PROPERLY, AND THAT THE TRACKING DEVICE RELIES UPON THE AVAILABILITY OF GPS COVERAGE AND DATA, WIRELESS INTERNET NETWORK AVAILABILITY AND/OR CELLULAR NETWORK COVERAGE TO OPERATE PROPERLY, AND THAT EACH OF THOSE THINGS ARE PROVIDED BY THIRD PARTIES THAT ARE NOT CONTROLLED BY SIGFLOW.
• THE CALL CENTER IS RESPONSIBLE ONLY FOR ENDEAVORING TO NOTIFY RESPONDERS AND FOR THE PROMPTNESS, SUFFICIENCY OR ADEQUACY OF THE ACTION OR INACTION OF ANY RESPONDER OR ANY THIRD PARTY ACTING AS A RESPONDER.
• IN NO WAY DOES SIGFLOW REPRESENT OR GUARANTEE THAT ANY RESPONDER CAN BE CONTACTED, THAT THEY CAN OR WILL RESPOND, OR THAT ANY RESPONSE WILL BE SAFE OR EFFECTIVE, AND NO RESPONDER IS AN AGENT OR OTHER REPRESENTATIVE OF SIGFLOW AND ANY ACTION TAKEN BY ANY RESPONDER WILL IN NO WAY BE IMPUTED TO SIGFLOW.
• WE WILL HAVE THE RIGHT TO PROVIDE THE CALL CENTER AND ANY RESPONDER OR OTHER NECESSARY THIRD PARTY, AS DETERMINED BY US IN OUR SOLE DISCRETION, WITH ACCESS TO ALL INFORMATION PROVIDED BY YOU IN CONNECTION WITH THESE TERMS.
• ALL COMMUNICATIONS BETWEEN YOU, SIGFLOW AND THE CALL CENTER MAY BE RECORDED, AND YOU CONSENT TO SUCH RECORDING.
• IF ANY ALARM SIGNAL IS RECEIVED BY THE CALL CENTER AND A RESPONDER IS SENT TO THE LOCATION OF THE TRACKING DEVICE, IF THE RESPONDER WOULD NEED A KEY, CODE OR OTHER MEANS OF ACCESS TO SUCH LOCATION AND THAT MEANS OF ACCESS IS UNAVAILABLE TO SUCH RESPONDER, THE RESPONDER MAY BE REQUIRED TO FORCIBLY      ENTER SUCH LOCATION AS THE RESPONDER DETERMINES IN THEIR SOLE DISCRETION, AND THIS MAY RESULT IN DAMAGE OR PHYSICAL INJURY TO YOU OR A THIRD PARTY OR TO PROPERTY OWNED BY YOU OR A THIRD PARTY.
• IF WE AND/OR THE CALL CENTER WERE TO HAVE ANY LIABILITY GREATER THAN THAT AGREED TO BY YOU PURSUANT TO SECTION 20, WE COULD NOT AND WOULD NOT PROVIDE THE TRACKING DEVICE OR THE MONITORING SERVICE, THE AMOUNTS BEING CHARGED BY US ARE NOT SUFFICIENT TO GUARANTEE THAT NO LOSS WILL OCCUR, WE ARE NOT ASSUMING RESPONSIBILITY FOR ANY LOSSES WHICH MAY OCCUR EVEN IF DUE TO OUR      NEGLIGENT PERFORMANCE OR FAILURE TO PERFORM ANY OBLIGATION UNDER THESE TERMS, AND YOU WILL LOOK EXCLUSIVELY TO YOUR INSURER(S) TO RECOVER ANY DAMAGES THAT MAY BE SUFFERED.
• THE AMOUNT YOU PAY TO US IS BASED SOLELY ONLY ON THE VALUE OF THE MONITORING SERVICE AND NOT ON THE VALUE OF YOU OR YOUR PREMISES OR ITS CONTENTS, IT IS DIFFICULT TO DETERMINE IN ADVANCE THE VALUE OF ANY PERSONAL INJURY OR DEATH OR THE PROPERTY THAT MIGHT BE LOST, STOLEN OR DESTROYED IF THE TRACKING DEVICE OR THE MONITORING SERVICE FAILS TO OPERATE PROPERLY AND IT IS DIFFICULT TO DETERMINE IN ADVANCE WHAT PORTION, IF ANY, OF ANY PROPERTY LOSS, PERSONAL INJURY OR DEATH WOULD BE PROXIMATELY CAUSED BY OUR OR THE CALL CENTER’S NON-PERFORMANCE AND/OR NEGLIGENCE OR A FAILURE OF THE TRACKING DEVICE.
• YOU SHOULD OBTAIN ANY LIFE, MEDICAL OR DISABILITY INSURANCE FOR THE PROTECTION OF YOURSELF AND OTHERS WHO MAY USE THE TRACKING DEVICE.
• THERE ARE ALTERNATIVES AVAILABLE TO YOU SUCH AS 911 EMERGENCY TELEPHONE SERVICE AND YOU HAVE SELECTED THE TRACKING DEVICE AND THE MONITORING SERVICE WITH A FULL UNDERSTANDING OF ITS LIMITATIONS, AND THE LIMITATION OF LIABILITY SET FORTH IN SECTION 20.
• NEITHER WE NOR THE CALL CENTER ARE AN INSURER OF YOUR PREMISES, PROPERTY OR YOUR PERSONAL SAFETY AND YOU ARE SOLELY RESPONSIBLE FOR PROVIDING ANY LIFE, HEALTH, DISABILITY AND/OR CASUALTY INSURANCE

You hereby represent and warrant that the emergency contact information provided by you to Sigflow is accurate. To avoid false alarms, the Call Center will have the right to first call your contact telephone number to determine if an actual emergency exists before contacting any Responder. If the Call Center has reason to believe that no actual emergency exists, the Call Center will have the right to choose to not place a call to or otherwise notify any Responder. You hereby acknowledge and agree that the Call Center will have the right to rely absolutely on your statements as well as those of any Responder or any person acting on your behalf or that of any Responder.

You will: (i) test the Tracking Device in accordance with the instructions provided; (ii) use the Tracking Device carefully, so as to avoid causing false alarms; (iii) use the Tracking Device and the Monitoring Service only in accordance with these Terms and the procedures and specifications provided by Sigflow and not use the Tracking Device or the Monitoring Service for any other purpose; (iv) provide us with accurate, complete, and up to date personal information as requested by us in relation to the Tracking Device and/or Monitoring Service, and promptly notify us in writing of any changes thereto; (v) not allow any third party to use the Tracking Device unless approved by Sigflow and the Call Center; and (vi) allow us, the Call Center and/or our authorized service representatives access to the Tracking Device in order to inspect the Tracking Device, performance maintenance or repairs to the Tracking Device or remove the Tracking Device after termination or expiration of these Terms.

Terms for NIST Certification: If you are the original purchaser of Hardware manufactured by or for Sigflow that you received from Sigflow (as opposed to from a third party) and you request our assistance with NIST certification for such Hardware, we will use commercially reasonable efforts to coordinate with an accredited facility the initial NIST certification, provide you the appropriate certificates and documentation supplied by the NIST facility, and coordinate with you with respect to ongoing renewal, recertification or replacement of the NIST-certified Hardware.

Third Party Products and Services: Use of the full functionality of the Services may require you to utilize one or more third-party products or services, including, without limitation, open-source software or third-party software that is licensed separately under the terms of various separate license agreements (“Other Software”). For example, certain of the Services’ features, such as the asset tracking and sensor map functionalities, utilize Google Maps Geocode API. You decide which third-party products or services, if any, you want to utilize. Other Software is licensed to you under the terms of the applicable third-party license agreements (the “Other Software Terms”). Intellectual property rights and to the Other Software are held by copyright holders indicated in the Other Software Terms. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable Other Software Terms for the Other Software. Your explicit consent and authorization may be required for any third-party product or service, including, without limitation, Other Software.  Once your consent is given for a particular third-party product and service, including, without limitation, Other Software, Sigflow may exchange information and data regarding you and your use of the Services, in order to enable the interface you have authorized to work together with the Services. Once this information is shared with the particular third-party product or service, its use will be governed by the third party’s privacy policy and terms of service.

1. Cookies: The Sites use “cookies.” Cookies are small text files that reside on your computer and identify you as a unique user. Cookies allow us to, among other things, measure activity on the Sites and personalize your experience. For example,      cookies enable us to remember your viewing preferences without requiring you to re-type a username and password. If you choose, you can set your browser to reject cookies, or you can manually delete individual or all the cookies on your computer by following your browser’s help file directions. However, if you reject or delete cookies, you may have some trouble accessing and using some of the Services.  We also use other common information-gathering tools such as web beacons and embedded web      links.
2. Services License & Restrictions; IP Rights: As long as you pay all amounts      owed to Sigflow in connection with your purchase of a license to access the Services and to not breach these Terms, Sigflow grants to you a limited, revocable, non-exclusive, non-transferable license to access and use the Services that you purchase. You will not directly or indirectly do any of the following: (i) modify, disassemble, decompile, or reverse engineer any of the technology infrastructure underlying the Services, including, without limitation, the Sites and/or the Mobile Apps; (ii) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Services to any third-party or use the Services on a time sharing basis or to provide any security or other services for any third party; (iii) make any copies of the technology infrastructure underlying the      Services, including, without limitation, the Sites and/or the Mobile Apps; (iv) remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Services; (v) delete the copyright or other proprietary rights notices on the Services, the Sites and/or the Mobile Apps; (vi) attempt to access, monitor, or use the Services accounts or information of other customers; (vii) access the Services in order to      build a similar or competitive product; (viii) upload, transmit, or distribute any computer viruses, worms, or software intended to damage or alter a computer or communication network, computer, handheld mobile device, data, the Services, the Sites, the Mobile Apps and/or any other property; (x) interfere with, disrupt, or attempt to gain unauthorized access to the servers or networks connected to the Services; or (xii)      violate any applicable law or regulation.